Human Capital Development and Service Delivery of Public Health Facilities

Agnes Kabithe Chege, Kellen Kiambati, Levi Mbugua, Dominic Mwenja

Abstract


Healthcare provision stipulated by Sustainable Development Goals (SDGs) is a relatively new concept in many developing countries Sub-Saharan Africa part of Asia. Therefore, this study examined the influence of human capital development on the service delivery of devolved County Health Facilities. The path coefficients were positive and significant at 0.05 level of significance. The path coefficient beta value was β = 0.50. These findings indicate that for every 1-unit increase in human capital development, service delivery is predicted to increase by 0.5 in public county health facilities in Kenya. The study concluded that measures contributed to the positive relationship between human capital development and service delivery in these facilities. As the hospitals lacked funding of further training for their staff and also failed to pay competitive salaries and allowances, the study recommends that for improved service delivery within these facilities, promotions should be on performance, as well remuneration. Most employees will work hard when they know that they get rewards for it. The hospitals should also promote staff and offer scholarships for training to the high performing staff.


Keywords


Healthcare, Human Capital Development, Service Delivery, Public County Health Facilities

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