THE MODERATING ROLE OF CULTURAL INTELLIGENCE IN THE RELATIONSHIP BETWEEN EMOTIONAL INTELLIGENCE AND CONFLICT MANAGEMENT STYLES

Abstract

This research examines the moderating role of cultural intelligence (CQ) in the relationship between emotional intelligence (EQ) and conflict management (CM) styles by focusing on professionals in the airport industry with international operations. An online survey of 480 participants, from 35 countries, primarily composed of white-collar employees was analyzed using SPSS to assess the dimensions of EQ and CQ, as well as their impact on CM styles. The research highlights the unique moderating role of CQ in shaping how EQ influences CM styles. The findings provide valuable insights for organizational behaviour, particularly in defining effective CM styles in multinational work environments.