The Mediating Role of Organizational Identification on the Relationship between Job Satisfaction and Organizational Citizenship Behavior: A Research in the Finance Industry

Abstract

This study aims to examine the relationship between job satisfaction, organizational identification and organizational citizenship behavior of the employees in the finance industry. Also, it is aimed to reveal the mediating role of organizational identification on the relationship between job satisfaction and organizational citizenship behavior. The convenience sampling method was used in the study. The questionnaires were distributed to 355 personnel working in the finance industry and the responses obtained from these participants were analyzed. The correlations between the variables were found statistically significant and hierarchical regression analysis was used.